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North Herts
Education Support Centre

Stakeholder Survey 2017-18

Stakeholder Survey Responses

Questions

Strongly Agree

Agree

Total Positive responses

We are aware of all the services provided by the NHESC

 

50%

33%

83%

We receive the appropriate information regarding NHESC services at least bi-annually

50%

33%

83%

We are aware of training opportunities offered by the NHESC

 

0%

0%

0%

All NHESC Staff:

  1. uphold public trust in the profession and maintain high standards of ethics and behaviour
  2. have proper and professional regard for the ethos, policies and practices of the school in which they work, and maintain high standards in their own attendance and punctuality
  3. have an understanding of, and always act within, the statutory frameworks which set out their professional duties and responsibilities

67%

33%

100%

All the communications received from the NHESC are professional and clear in their purpose

50%

50%

100%

All requests for information are dealt with efficiently by the NHESC

 

33%

67%

100%

Please feel free to add any comments regarding NHESC services:

 

All the staff I have worked with from the NHESC over the years have always displayed a friendly yet extremely professional manner, keeping us abreast of situations of students based at either one of the Centre’s or working with outreach who come into school."

Special mention needs to be for Kelly Roberts, the outreach worker who comes in to see our students.  Kelly is a very much valued member of our team, providing excellent support for the more challenging students. Kelly always finds a way in which to reach even the most challenging student and I am grateful for the work she does with our students.”

 

“I am always made to feel part of the team – I am kept informed of our student’s progress & attendance on a regular basis. I am invited to KS4 reviews and meetings and always feel welcomed when I visit.“

 

“The reintegration support and feedback for managed move students is outstanding.“

 

“At times, the admissions meeting and start date for students who move across from Highfield to the ESC seems to take a number of days, in some instances weeks. I would welcome the opportunity to work with the ESC staff on reducing this time where ever possible.”

Questions

Strongly Agree

Agree

Total Positive responses

The service(s) we have accessed from the NHESC have met our needs

33%

67%

100%

We are always informed of major events being held by the NHESC

33%

33%

66%

We are invited to be involved in all levels of support reviews for students

0%

50%

50%

There has been sufficient communication between yourselves and the NHESC regarding the strengths and needs of your students

33%

67%

100%

NHESC staff have appropriate expectations of students based on their individual needs

33%

50%

83%

NHESC staff demonstrate good subject / SEMH knowledge

33%

67%

100%

NHESC staff promote good progress and encourage positive outcomes for students

50%

50%

100%

The students’ attainment is good

33%

33%

66%

Please feel free to add any comments regarding further improvements to NHESC services:

 

“We are grateful for the services the NHESC provide schools in our area and have over the years placed a number of students at the Briar Patch and Bancroft Facility.  The opportunities for young people to learn vocational qualifications are excellent, as well as GCSE and the bespoke timetable for each student is essential in treating each young person as an individual.”

 

“In order to work more effectively together I am including NHESC in any relevant groups/meetings that I attend – I know this will be reciprocated!”

 

“Some of the feedback we received this year has not been effective enough to help some individual students- too vague, with a lack of strategies to put forward within the school environment”.

 

“Regarding number 12 above, we have had a number of dual registered students who have joined the ESC early on in KS3 who have remained at the ESC until Year 11. Perhaps more communication and involvement regarding review and reasons as to why the ESC has made the decision not to move these students back into mainstream, or into other alternative provisions would be useful for us as a mainstream school”.