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North Herts
Education Support Centre

Parent/Carer Survey 2017-18

Year 11 Parent/Carer Responses:

Question

Strongly Agree

Agree

Total

I feel that my/son/daughter is happy at the Centre

50%

33%

83%

There are regular opportunities to visit the Centre

33%

42%

75%

I feel welcomed by staff  when I visit the Centre

59%

25%

84%

When I telephone the Centre the response is polite, helpful and friendly

66%

9%

75%

If I have a problem, I find staff at the Centre approachable

42%

42%

84%

I feel that my concerns and queries are dealt with appropriately

50%

50%

100%

I feel that the Centre is well led and managed

50%

42%

92%

I feel that my son/daughter is taught well at this Centre

42%

58%

100%

My son/daughter makes good progress at the Centre

42%

33%

75%

The Centre keeps me well informed about my   son/daughter’s progress

42%

58%

100%

I feel that the end of term Newsletter is enjoyable and informative

42%

25%

67%

I understand how to access the Centre website

25%

42%

67%

I find the web site informative

33%

42%

75%

I feel that my son/daughter’s attitude to learning has improved

50%

25%

75%

I am satisfied with the curriculum the Centre offers

42%

58%

100%

I feel my son/daughter is safe and  well cared for at the Centre

42%

42%

84%

The Centre works hard on improving the behaviour of the students

42%

42%

84%

I feel that there has been a general improvement in my son/daughter’s behaviour

42%

33%

75%

I feel that the Centre deals effectively with bullying

42%

42%

84%

I feel the Careers, Advice and Guidance at the Centre meets my son/daughter’s needs

33%

42%

75%

   21. Any comments or suggestions you may have?

  • My daughter is well looked after inside the Centre, but far too early to walk out, therefore not looked after.
  • Everybody is helpful, friendly and makes time for parents/carers.
  • It is lovely to be listened to and I can’t praise the Centre enough.
  • Great to meet all the staff, it feels comfortable within the Centre, wished we could have come sooner.
  • My son has been welcomed by teachers and staff at the Centre. Good communication on his progress and well-being.
  • My son is regretting his mistakes and realises that he can do better in everything if he puts his soul into it.