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North Herts
Education Support Centre

Parent/Carer  Survey 2016-17

Question

Strongly Agree

Agree

Total

  1. I feel that my/son/daughter is happy at the Centre

27%

45%

73%

  1. There are regular opportunities to visit the Centre

36%

55%

91%

  1. I feel welcomed by staff  when I visit the Centre

55%

45%

100%

  1. When I telephone the Centre the response is polite, helpful and friendly

73%

27%

100%

  1. If I have a problem, I find staff at the Centre approachable

82%

18%

100%

  1.  I feel that my concerns and queries are dealt with appropriately.

45%

55%

100%

  1. I feel that the Centre is well led and managed.

36%

45%

82%

  1. I feel that my son/daughter is taught well at this Centre.

36%

45%

82%

  1. My son/daughter makes good progress at the Centre.

55%

18%

73%

  1. The Centre keeps me well informed about my   son/daughter’s progress

45%

45%

91%

  1. I feel that the end of term Newsletter is enjoyable and informative.

36%

55%

91%

  1. I understand how to access the Centre website

36%

27%

64%

  1. I find the web site informative

27%

9%

55%

  1. I feel that my son/daughter’s attitude to learning has improved

45%

9%

55%

  1. I am satisfied with the curriculum the Centre offers

36%

55%

91%

  1. I feel my son/daughter is safe and  well cared for at the Centre

55%

45%

100%

  1. The Centre works hard on improving the behaviour of the students.

45%

55%

100%

  1. I feel that there has been a general improvement in my son/daughter’s behaviour.

55%

36%

91%

  1. I feel that the Centre deals effectively with bullying.

27%

45%

73%

  1. I feel the Careers, Advice and Guidance at the Centre meets my son/daughter’s needs.

36%

45%

82%

16.          Any comments or suggestions you may have?

My son really enjoys Right Trax

I feel this is a much better learning environment than mainstream for my son.

I am happy with the school and have been pleased with my son’s progress.

I strongly agree that my daughter has improved with her learning and attendance.

My son’s attitude has improved while attending this school.  He is happier in himself and has a more mature attitude as to mainstream.  I am grateful that my son has had the opportunity to attend the Centre.